Shipping policy

Shipping Policy

Processing Time

All products are handmade and carefully prepared before shipping.

Orders are usually processed and shipped within 3–6 business days. During busy periods or for larger orders, processing times may be slightly extended.

If significant delays occur, customers will be informed by email.

Shipping Methods

Orders are delivered via courier service to the shipping address provided during checkout.

Available shipping options and delivery costs are displayed at checkout before the order is completed.

Delivery Times

Estimated delivery times may vary depending on:

destination,
courier service,
public holidays,
weather conditions,
or other circumstances beyond our control.

Please note that delivery estimates are not guaranteed.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

We are not responsible for delays, lost packages, or additional shipping costs caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your order arrives damaged or appears lost during transit, please contact us as soon as possible at:

Email: contact@musoti.ro

We will do our best to help resolve the issue with the courier service.

International Shipping

If international shipping is available, customers are responsible for any customs duties, taxes, or import fees required by their country.

Contact

For any shipping-related questions, please contact us at: