Terms and conditions
1. Welcome to www.musoti.ro, our online store specializing in handmade accessories created for book lovers. By using this site, you agree to the terms and conditions presented below. Please read them carefully before using our services.
2. Information about the merchant
• Company name: BALAVIA SRL
• Unique Identification Code (CUI): 44657240
• Registration number with the Trade Register: J7/473/28.07.2021
• Registered office: Str. Spiru Haret no. 5, mun. Dorohoi, jud. Botoșani, Romania
• Email: contact.musoti@gmail.com
3. Definitions
• Seller – BALAVIA SRL, the legal entity that manages the online store.
• Buyer – any natural or legal person who places an order.
• Products – handmade accessories listed on the site that can be purchased by the Buyer.
• Order – the request made by the Buyer through the online store.
4. Registration and placing of orders
• To place an order, the Buyer must provide correct and complete information.
• The Seller reserves the right to refuse an order in justified cases (fraud, lack of stock, etc.).
5. Prices and payment methods
• All prices displayed on the site include VAT.
• Available payment methods: bank card, cash on delivery (cash on delivery).
• For orders with payment on delivery, the customer undertakes to pay the exact amount to the courier upon receipt of the package.
• The Seller reserves the right to change prices without prior notice, but this does not affect orders already placed.
6. Delivery
• Delivery of products is made by courier to the address specified by the Buyer.
• The estimated delivery time is 2-5 business days, depending on the volume of orders and the location of delivery. The products are made entirely by hand, which is why their execution is a lengthy process.
• Delivery costs are displayed before the order is completed.
7. Return policy
• The buyer has the right to return the products within 14 calendar days of receipt, without giving a reason.
• The products must be returned in the same condition in which they were received, with all accessories and original packaging.
• The refund of the amount is made within 15 days of receiving the return.
• Personalized or custom-made products (which differ from the standard products presented on the site) cannot be returned, according to the legislation in force.
8. Guarantees and complaints
• The products benefit from the legal guarantee of conformity.
• Complaints can be sent to the email address contact.musoti@gmail.com.
• The seller undertakes to resolve complaints within 30 days.
9. Personal data protection (GDPR)
• The Seller complies with the legislation on the protection of personal data (General Data Protection Regulation - GDPR).
• Buyers' data is used exclusively for processing orders and improving the shopping experience.
• Buyers have the right to access, rectify, delete or restrict the processing of personal data by sending a request to contact.musoti@gmail.com.
• Data is not shared with third parties without the Buyer's explicit consent, with the exception of partners involved in the delivery and payment process.
10. Intellectual property rights
• All products and designs presented on the site are protected by copyright and cannot be copied, reproduced or used without the Seller's explicit consent.
• The content of the site (texts, images, logos) is protected by copyright and cannot be used without the Seller's consent.
11. Force Majeure
• Neither party may be held liable for failure to perform its obligations due to unforeseeable events.
12. Applicable law and dispute resolution
• These terms and conditions are governed by the laws of Romania.
• Any dispute will be resolved amicably, and if this is not possible, recourse will be had to the competent courts.
13. Modification of the terms and conditions
• The seller reserves the right to modify these terms and conditions without prior notice.
• The updated version of the terms and conditions will be available on the website.
For any questions, you can contact us at contact.musoti@gmail.com.